Privacy Policy

Last updated: November 24, 2024

1. Introduction

Welcome to CUXB ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our conversational analytics and optimization platform (the "Service").

2. Information We Collect

2.1 Account Information

When you register for CUXB, we collect personal identifiers such as your name, email address, company name, and billing information.

2.2 Conversational Data

To provide our core services (Analytics, Flow Builder, and AI Optimization), we process conversational logs, transcripts, and user behavior data that you connect to our platform via API or integration partners (e.g., Slack, Intercom, Zendesk). You retain full ownership of this data.

2.3 Usage Data

We automatically collect information about how you interact with our Service, including access times, pages viewed, and IP addresses, to improve system performance and security.

3. How We Use Your Information

  • To provide, maintain, and improve the CUXB platform.
  • To generate AI-driven suggestions for your conversation flows (aggregated and anonymized).
  • To detect, prevent, and address technical issues or fraud.
  • To communicate with you about updates, security alerts, and support.

4. Data Security & Retention

Security is core to our architecture. We employ Role-Based Access Control (RBAC), end-to-end encryption for data in transit and at rest, and regular security audits.

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. You may request the deletion of your conversational data at any time via your dashboard settings.

5. Third-Party Sharing

We do not sell your data. We may share information with trusted third-party service providers (e.g., cloud hosting, payment processors) only to the extent necessary to operate our Service, and subject to strict confidentiality obligations.

6. Your Rights (GDPR & CCPA)

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data ("Right to be Forgotten").
  • Object to or restrict processing of your data.

To exercise these rights, please contact our Data Protection Officer at [email protected].

7. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email:[email protected]

Address:123 AI Avenue, Tech City, London, UK