Go beyond simple metrics. Visualize exactly how users navigate your conversational flows, identify confusion loops, and replay sessions to see the "why" behind every drop-off.
Visualize the most common paths users take. See where they loop, where they exit, and where they spend the most time.
Watch transcripts play back in real-time. See what the user typed, what they deleted, and how the bot responded, step-by-step.
Filter 50,000 sessions down to the 10 that matter. Search by sentiment score, user ID, error count, or specific keywords.
CUXB aggregates millions of data points to highlight where users are getting stuck, confused, or frustrated.
Click on any drop-off point in the funnel to instantly see the sessions that contributed to that metric.
Push the insight to the Flow Builder or generate a ticket for your support team to update the knowledge base.